Terms & Conditions

1. Agreement and scope

You accept these Terms when you affirmatively agree to them through registration, checkout or another acceptance process that clearly presents them. If you act for a company or client, you confirm that you have authority to bind that organization; otherwise, you may act only for yourself. Do not use a restricted feature if you do not agree to its applicable terms.

The order or checkout accepted for a purchase defines its price, currency, term, allowances and stated offer conditions. An expressly agreed enterprise agreement or order takes priority over conflicting general terms for its subject matter. A data processing agreement takes priority for the processing it covers. Specific asset or integration terms govern that asset or integration when disclosed before use. Mandatory law takes priority over every document.

Our separate Privacy Policy explains personal-information handling. Feature notices and acceptable-use requirements disclosed within the Services apply to the relevant feature; they do not silently change a completed purchase or remove mandatory consumer rights.

2. Eligibility and account responsibility

You must be at least 18 years old, able to enter a binding contract and permitted by applicable law to use the Services. Provide accurate account and billing information and keep it current. Do not impersonate another person, create accounts to evade limits or use credentials without authorization.

Keep passwords, account access and provider keys secure. Tell us promptly at support@ghostverse.ai if you suspect compromise. You are responsible for actions you authorize and reasonable protection of your account; you are not automatically responsible for loss caused by our breach or security failure.

Each self-service plan permits the operator count stated at purchase. Additional seats, shared administration or enterprise access require an offering that permits them. An organization's account administrator may control access and projects within the authority granted by that organization. Resolve authority and ownership arrangements with clients or employers before uploading their material.

3. What the Services provide

The Services support AI-assisted writing, filmmaking, image and video generation, audio and music creation, voice and dubbing, editing, project storage, pitch decks, asset licensing and connected publishing, as available under your plan. Features can depend on external providers, model availability, location, storage limits and concurrent-job limits.

GhostLabs and its licensors retain their rights in the platform software, interfaces, branding and service materials, excluding Your Content and rights expressly granted to you. While you comply with these Terms and your purchased permissions, we grant you a limited, nonexclusive, nontransferable right to access and use the Services for their intended purposes. No right to our trademarks, source code or provider models is granted except as expressly agreed or required by an applicable license or mandatory law.

AI outputs can be inaccurate, incomplete, inconsistent, offensive, similar to other outputs or unsuitable for your purpose. Review factual statements, quality, continuity, accessibility, permissions and legal compliance before using or publishing them. Human review remains necessary; an automated quality score or safety check is not legal clearance.

The Services do not promise a particular creative result, financial return, audience performance or professional advice. Beta or experimental features may change or be withdrawn. Any specific service-level, confidentiality, dedicated infrastructure or enterprise commitment must be recorded in an applicable written agreement.

4. Prices payments and taxes

Before payment, checkout will show the seller, product, currency, payable amount, applicable tax treatment, credit or storage allowance, validity and relevant purchase conditions. Review these details; the accepted purchase record governs that purchase. Your bank or payment provider may charge currency-conversion or other fees it discloses separately.

Payments are processed through the payment provider offered at checkout, currently including Razorpay. You authorize the payment you approve. Delivery of paid credits or a subscription requires confirmation that the payment was successfully captured; a bank debit or incomplete checkout screen may require reconciliation. Contact support with the order reference if payment succeeds but delivery does not.

We may change prices for future purchases with appropriate disclosure. A later price change does not rewrite a paid term, an issued credit pack's disclosed expiry, or a valid promotional promise. Correcting a pricing error does not authorize an additional charge without your agreement; any cancellation or alternative must respect applicable law.

5. Membership terms renewal and cancellation

Current self-service memberships renew manually. Each checkout buys the term shown. We do not automatically debit your payment method to renew that term. You must complete a new checkout to renew. Any future recurring-payment offering requires clear disclosure and the separate authorization required by law.

Monthly and annual memberships have the paid duration shown at checkout. An annual plan may grant its generation credits in monthly installments; buying a year does not mean that all credits are issued immediately or roll over. The purchase record sets the allowance and applicable limits.

Where available, selecting a different plan records a preference for the next paid term. It does not itself charge you or immediately replace your existing purchase. If multiple valid payments create consecutive paid terms, a later term begins when scheduled. Contact support to change or seek a refund for an already-paid future term.

Cancellation stops continuation of the membership as described in the account controls, while access normally continues until the paid term ends. Cancellation does not automatically refund the elapsed or unused part of a term; section 7 and mandatory rights apply. Unexpired purchased top-up credits remain available after membership expiry at the then-applicable standard usage rates, subject to the pack's original validity and any lawful account restriction.

An advertised grace period may allow a manual renewal to preserve eligibility or continuity; it does not authorize an automatic charge or promise a new free monthly allowance. Founder, pilot and limited-seat offers have their own disclosed conditions. A continuing-subscription benefit ends only in accordance with the conditions accepted for that offer. Do not assume that offers stack or apply to top-ups unless expressly stated.

6. Generation credits and usage charges

Credits are prepaid units usable for eligible Services, not money held in a bank account, an investment, a transferable currency or a promise of a fixed amount of output. A displayed monetary reference helps explain the usage rate; it is not a right to redeem credits for cash except where required by law or an agreed refund.

Membership credits. Included monthly credits expire at the applicable monthly boundary and do not roll over unless your purchase expressly says otherwise. This also applies to monthly allowances within annual plans. The allowance schedule and expiry must be disclosed with the plan.

Purchased top-ups. Top-up credits follow the validity shown for the pack when you buy it. Use them before that expiry. Membership cancellation does not by itself accelerate their expiry. Promotional or trial credits may have separate restrictions disclosed with the offer.

Usage and reservations. A paid generation or processing operation consumes the credits quoted or disclosed for that operation. We may reserve credits while work is pending, then settle or release the reservation. Available balance may therefore differ from total unexpired balance. The system ordinarily uses the earliest-expiring eligible credits first.

Different models, durations, quality settings, retries requested by you and transformations can have different costs. Creative variants, retakes and fresh generations are new work unless a feature expressly includes them. Ordinary navigation and manual editing do not incur model-generation credits unless the action triggers a disclosed paid service.

We may change rates for future operations, but must show the applicable cost before you authorize paid work. Failed or undelivered work, including technical failure, provider rejection, timeout or cancellation before processing begins, is handled under the disclosed credit-restoration rules for that event. Eligible reservations are released or the corresponding GhostX debit restored after verification; partial delivery is charged only according to the treatment disclosed for that operation. A credit restoration is not a cash refund and cannot exceed the relevant debit. Poor creative fit alone does not establish technical non-delivery.

7. Refunds billing errors and consumer rights

Report duplicate charges, unauthorized payments, an incorrect credit debit, technical non-delivery or a material service defect to support@ghostverse.ai. Include the account email, order or job reference, date and a brief description. Do not send full card details or account passwords. We investigate and apply the correction, replacement, restored credits or refund appropriate to the issue and applicable law.

A completed generation that is technically delivered but does not match your taste does not ordinarily qualify for a refund solely for that reason. A requested creative variation is separate work unless included in the purchase. This does not exclude remedies for misdescription, deficient service or another legally protected claim.

Cash refunds for unused memberships, top-ups or prepaid future terms follow the refund conditions disclosed before purchase, any agreed resolution and mandatory law. If no discretionary refund entitlement was offered, support may assess a request case by case; this does not reduce a statutory refund or withdrawal right. We will state the approved amount and expected processing time when a refund is approved. We process accepted refunds within the applicable statutory period or, if none is prescribed, a reasonable period. Refunds ordinarily return through the original payment method, subject to provider requirements.

Contact us promptly so we can preserve relevant records. This request does not shorten a statutory limitation period or prevent a lawful complaint, bank dispute or chargeback. Fraudulent disputes and duplicate recoveries are prohibited, but a good-faith billing dispute is not itself misconduct.

Consumers retain non-excludable rights relating to unfair terms, defective services, refunds, cancellation and dispute resolution. Where a cooling-off or withdrawal right applies, any early performance, express request, acknowledgment or lawful loss of that right must satisfy the relevant law. These Terms alone do not waive it. We do not impose a cancellation charge in circumstances where the applicable law prohibits it.

8. Your content and the permission to process it

"Input" means material you or your authorized users submit, including prompts, scripts, images, recordings, likeness references, documents and instructions. "Output" means material generated for you through the Services. "Your Content" includes Input, Output and project materials, subject to any rights belonging to others.

You retain your rights in Input. You give us a nonexclusive permission to host, reproduce, transmit, transform, display and otherwise process Your Content only as reasonably needed to provide requested features, maintain and secure the Services, perform the quality and improvement activities described in the Privacy Policy, resolve support or legal matters, and meet applicable obligations. This permission extends to service providers involved in those purposes and does not transfer ownership of Input to us.

We may not use your private projects, name or logo as public advertising or a portfolio endorsement without your separate permission. We do not sell personal information or use it for behavioral advertising. We do not use private customer content to train GhostLabs' own general-purpose AI models without separate, explicit opt-in consent. Acceptance of these Terms is not that consent. Service-quality processing and external-provider practices are separately described in the Privacy Policy. Any additional use requiring permission must be separately disclosed and lawfully authorized.

The permission lasts while needed for these purposes and any lawful retention described in the Privacy Policy. Removing content does not undo processing already completed or require us to delete records we must lawfully retain. You are responsible for obtaining the rights needed to submit content, instruct transformations and authorize the sharing you request.

9. Output rights and commercial use

As between you and GhostLabs, and to the extent rights exist and can lawfully be transferred, you own the Output created for your account. We assign any transferable rights we have in that Output to you worldwide for the full duration of those rights, subject to payment for the relevant Services, third-party rights, and specific asset or provider restrictions disclosed before the relevant use. The consideration is included in the applicable service fees or, for a permitted no-fee generation, the mutual promises in these Terms. The assignment does not lapse merely because you do not exercise a right within a particular period.

If an assignment is ineffective or requires a further legal instrument, we grant, to the extent of our rights, a worldwide, nonexclusive, transferable and sublicensable license for the full duration of those rights to reproduce, adapt, distribute, display, perform, commercially exploit and deliver the Output to clients. The license is included in the same consideration and is irrevocable for Output validly acquired, subject to the same disclosed third-party restrictions and mandatory law. Neither mechanism transfers rights we do not hold.

Current self-service plans include commercial use of eligible Output. You may use such Output in lawful personal or commercial projects, including client work, subject to these Terms, the rights of others and applicable restrictions. Termination or nonrenewal does not by itself revoke valid rights already obtained in paid Output.

AI generation does not guarantee copyright protection, originality, exclusivity, registrability, freedom from infringement or a release for a real person's face or voice. Other users may receive similar material. We cannot assign a third party's rights, and our assignment does not give you ownership of the software, a provider's model, or someone else's Input.

Review rights in music, brands, characters, performances, source material, likenesses and stock assets before distribution. A feature described as watermark-free does not authorize removal of legally required synthetic-media disclosures or provenance information.

10. Library assets and third party materials

An existing stock or library asset is governed by its accompanying license or certificate. A valid license expressly described as perpetual continues according to its terms after a membership ends. An active membership may be required to obtain new asset licenses. Do not assume that the rights for AI-generated Output replace a stock asset's restrictions.

Unless the applicable license expressly allows it, do not resell, redistribute or sublicense a library asset as a standalone asset, offer it in a competing asset library, or claim exclusive ownership of it. Client delivery may include a finished production to the extent permitted by the asset license. Editorial-only material, fonts, music, trademarks and recognizable people can require additional permission or be subject to separate restrictions.

We do not enlarge a third-party license by displaying material in the Services. Open-source components and external materials remain subject to their applicable licenses. An applicable asset license disclosed at acquisition controls a conflict about that asset; later general Terms must not silently remove vested license rights.

11. Voice likeness and synthetic media

Before uploading, cloning, adapting or publishing a person's face, voice, performance or other identifying characteristics, obtain all permissions required for that use. These may include written performer or model releases, permission to create a synthetic replica, commercial-use rights, and a lawful basis for personal-data processing. Permission for one recording does not necessarily authorize cloning or new statements attributed to the person.

Your permission must cover the purpose, media, intended audience, duration and territory of the proposed use, and any rights of employers, performers, estates or licensors. We may request relevant evidence where needed to investigate a complaint or permit a restricted feature. A checkbox or screening result does not independently verify those rights.

Do not use the Services for nonconsensual intimate content, child sexual abuse material, obscene or pornographic synthetic content prohibited by applicable law, deceptive impersonation, identity fraud, false endorsements, forged documents or records, or realistic fabricated events likely to deceive people into believing they are real. Do not make a real person appear to say or do something in a way that violates their rights or applicable law. Artistic or fictional context does not excuse prohibited conduct.

Preserve legally required labels, audible or visual disclosures, provenance metadata and identifiers for synthetic content. Where required, disclose that material is AI-generated or materially altered. Do not disable or remove a required safeguard or use watermark-free export as a way to evade a legal disclosure.

Unlawful synthetic-media use may result in civil or criminal liability under applicable law, including, where relevant in India, the Information Technology Act, Bharatiya Nyaya Sanhita, laws protecting children from sexual offences, election laws, and laws addressing indecent representation or sexual harassment. We may restrict content or accounts, preserve relevant records and report conduct where legally required. These consequences depend on the facts and the law; generation approval is not immunity.

12. Acceptable use

You must not use the Services to:

• Infringe copyright, trademark, privacy, publicity, confidentiality, contractual or other legal rights; submit unlawfully obtained information; or facilitate unlawful activity.
• Create or distribute sexual exploitation, nonconsensual sexual imagery, illegal sexual content involving minors, credible threats, targeted harassment, unlawful discrimination, or content promoting terrorism or violent crime.
• Commit fraud, phishing, scams, unauthorized surveillance, credential theft, deceptive impersonation or unlawful political manipulation.
• Upload malware, exploit vulnerabilities, access another person's account or data, interfere with infrastructure, or bypass authentication, moderation, rate, billing or safety controls.
• Extract protected platform or provider materials, reverse engineer restricted technology, or scrape or resell platform access in breach of law or an applicable license. Rights expressly permitted by mandatory law remain unaffected.
• Share accounts beyond purchased permissions, misrepresent ownership or consent, manipulate credits, abuse promotions, or use the platform in violation of applicable export controls or sanctions.

You must also follow the applicable, disclosed provider and connected-platform rules. We assess suspected violations proportionately and may distinguish legitimate research, criticism, reporting, parody or fiction from harmful conduct where law and provider rules permit.

13. External providers and your own keys

AI models, payment systems, authentication, storage and publishing integrations may be supplied by third parties. Their availability, capabilities and policies can change. We remain responsible for our own obligations; a provider disclaimer does not remove a statutory remedy against us.

If you provide your own API key or provider account, you authorize us to submit the requested jobs through it and confirm you have the necessary rights. The provider may bill you directly under its own rates and terms. Work funded entirely through your key does not consume GhostX generation credits unless an additional GhostX charge was separately disclosed, and it does not create a GhostX credit refund for charges we did not debit.

Set appropriate provider limits and revoke keys you no longer wish to use. Removing a key or connection does not cancel jobs already submitted or refund external charges. We may disable a compromised or unauthorized integration and ask you to reconnect it securely.

14. Sharing publishing and confidentiality

When you share a link, invite an authorized user or publish to a connected account, you authorize the relevant disclosure or posting. Check recipients, permissions, destination accounts and content before confirming. Posting can partially succeed, and removing content from GhostX does not automatically remove a post from an external platform.

Recipients may copy or forward shared material. Direct image, audio or video URLs may remain accessible after a project link is revoked. A deck passcode or expiry does not necessarily protect every underlying media URL. Do not use these controls as a substitute for a separately agreed confidentiality arrangement or a verified access-control requirement.

Keep independent copies of important Input and Output. Ownership of content does not include perpetual storage or uninterrupted hosting. Storage allowances and access limits follow the purchased plan and the retention practices in the Privacy Policy.

15. Moderation complaints and intellectual property notices

We may use automated screening and authorized human review to protect users, investigate reports and enforce these Terms. Measures can include blocking a request, limiting access, removing content, suspending an account or contacting an affected provider. We will give a reason and an opportunity to seek review when appropriate and legally permitted; urgent safety, security or legal action may occur without advance notice.

Send legal, rights or ethics complaints to legal@ghostverse.ai with the relevant account or content reference, the issue, your contact details and the remedy requested. You may also contact +91 73866 84771 for assistance. General service requests can be sent to support@ghostverse.ai. For an intellectual-property notice, identify the protected work or right, the allegedly infringing material and its location, your authority to act, and a good-faith explanation of the infringement. Include a signature or other verification required by the applicable procedure. Do not submit knowingly false notices. We may request additional information or provide an affected user an opportunity to respond as permitted by law.

Grievance Officer: [INSERT NAME AND DESIGNATION].

Grievance email: legal@ghostverse.ai.

Grievance telephone: +91 73866 84771.

Officer postal address: [INSERT COMPLETE ADDRESS].

Where the Indian intermediary rules apply, we acknowledge grievances within 24 hours and resolve them within seven days, with shorter statutory handling periods for the categories requiring them. These include the applicable 36-hour removal-complaint category and the two-hour category for qualifying intimate imagery or impersonation complaints. Valid court or government directions follow their applicable deadlines. A reporting or removal deadline is not a guarantee that every disputed allegation will be decided in the complainant's favor.

Where Indian e-commerce rules apply, consumer grievances are acknowledged within 48 hours and redressed within one month, unless a shorter applicable rule controls. Privacy grievances follow the Privacy Policy. Applicable escalation to a Grievance Appellate Committee, consumer forum, regulator or court remains available; statutory filing periods and conditions apply.

16. Suspension termination and service changes

You may stop using the Services, cancel an eligible membership through account controls, or request account closure through support. Closing an account is separate from cancelling a paid term and from requesting erasure of personal information. Export work you need before requesting closure, subject to available export functions and lawful restrictions.

We may suspend or terminate access for a material breach, unlawful use, nonpayment, serious security risk, a valid legal direction or repeated abuse. Where practical, proportionate and lawful, we give notice and an opportunity to remedy the issue. Immediate action may be necessary to prevent harm. You may request review through support.

We may modify or discontinue features for technical, provider, legal or business reasons. If a change materially reduces an unexpired paid service, we give appropriate notice and provide the remedy required by law or the purchase agreement. If we discontinue a paid service or terminate for convenience without your breach, we will provide an appropriate proportionate refund for the undelivered prepaid service and affected unused purchased credits, unless an equivalent solution is agreed or law requires another remedy.

Where access is suspended for investigation, balances are not automatically forfeited. Any restriction, expiry, withholding or refund must follow the accepted purchase terms and applicable law. Subject to safety and legal restrictions, we will provide a reasonable opportunity or support-assisted means to retrieve available content before scheduled closure. Retention and deletion follow the Privacy Policy; an indefinite archive is not promised.

17. Service warranties and limits

We will provide the Services with the care and skill required by applicable law and honor express purchase commitments. Subject to those duties, the Services and AI outputs are provided as available without additional promises that every output is accurate, unique, infringement-free, fit for a particular creative purpose or continuously accessible.

Network interruptions, provider outages, model changes and other events can affect service. We take reasonable steps to address issues within our responsibility. No disclaimer excludes a warranty, duty or remedy that cannot lawfully be excluded, including mandatory consumer guarantees.

18. Liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence where such liability cannot be limited, or any other liability that applicable law does not allow us to exclude or limit. Statutory privacy, consumer and payment rights remain intact.

For business users, and only to the extent permitted by law, neither party is liable to the other under these Terms for indirect or consequential losses, or lost profit, revenue, business opportunity or goodwill, except to the extent that an exclusion would defeat a non-excludable obligation. Subject to the exceptions above, each party's aggregate liability arising from the Services is limited to the greater of the amounts you paid or owe for the affected Services during the 12 months before the event giving rise to the claim and INR 10,000.

For business users, the limit does not cap your payment obligations, deliberate infringement or misuse of the Services, or the third-party claim obligations in section 19. These allocations do not limit a refund or credit correction expressly due under these Terms. For consumers, we remain liable for reasonably foreseeable loss caused by our breach or failure to use legally required care, subject to the limits permitted by the applicable consumer law.

19. Third party claims involving business users

If you use the Services for business, you will reimburse us for reasonable losses, damages and legal costs finally awarded or agreed in a settlement arising from a third-party claim that your Input, your unauthorized use of a person's rights, or your unlawful use of the Services infringes that party's rights. This obligation applies only to the extent caused by your breach, wrongful conduct or lack of required authority.

It does not cover claims caused by our breach, negligence, unauthorized modification or independent wrongdoing. We must promptly notify you of the claim, reasonably cooperate, mitigate loss, and permit a reasonable defense process. No settlement may admit liability for, impose nonmonetary obligations on, or waive the rights of a party without that party's consent, not to be unreasonably withheld. This section does not apply to a consumer acting outside a trade or profession.

20. Governing law and disputes

These Terms are governed by the laws of India. Subject to mandatory jurisdiction rules, disputes may be brought before the competent courts in Hyderabad, Telangana. Consumers retain access to any competent consumer commission or forum and any protection or jurisdiction that applicable law makes mandatory, including applicable rights in their country of residence.

Please contact legal@ghostverse.ai with a description of a dispute so we can attempt a practical resolution. This does not prevent urgent relief, require a mandatory waiting period before a statutory complaint, or shorten a legal deadline. These Terms do not require private arbitration or waive a statutory collective or representative remedy.

21. Changes notices and general terms

We may update these Terms by publishing a dated version and giving appropriate notice of material changes. Changes apply prospectively. Where law or the nature of the change requires fresh agreement, we request it before applying the change. A new version does not retroactively remove rights attached to a completed purchase. If you decline a material change, you may stop using the affected future service, subject to remedies for existing prepaid commitments.

Service and legal notices may be sent to your registered email, displayed in your account or delivered through another legally valid method. Keep your contact details current. Send notices to GhostLabs PVT LTD at the contact details above.

If part of these Terms is unenforceable, the remainder continues to the extent legally possible. A failure to enforce a provision is not a waiver. Neither party may transfer this agreement in a way that unlawfully reduces the other's rights; a lawful business transfer remains subject to continuing obligations and required notice. Events outside reasonable control excuse delay only to the extent legally permitted and do not automatically extinguish accrued payment, refund or other non-excludable duties.

These Terms and the applicable accepted purchase documents form the agreement on their subject matter. They do not create an employment, partnership or agency relationship. Provisions that by nature must continue, including vested licenses, lawful retention, accrued payments, liability and dispute provisions, survive termination to the extent applicable.